Good to Know
Frequently Asked Questions
Everything about ordering, delivery, payments and caring for your bag.
Do you offer Cash on Delivery?
Yes — COD is available nationwide across Pakistan at no extra charge. Simply select Cash on Delivery at checkout and pay the rider when your bag arrives.
How long does delivery take?
Orders are dispatched from our Lahore studio within 24 hours. Delivery takes 2–4 working days nationwide. Shipping is complimentary on orders over PKR 10,000; otherwise a flat PKR 250 applies.
Which payment methods do you accept?
We accept Cash on Delivery, Visa and Mastercard, direct bank transfer, EasyPaisa and JazzCash. Card payments are processed through our secure checkout.
What is your return and exchange policy?
Unworn pieces with tags and dust bag intact can be returned or exchanged within 7 days of delivery. Reach out via our contact page or WhatsApp and we will arrange a pickup.
Are your bags real leather?
Unworn pieces with tags and dust bag intact can be returned or exchanged within 7 days of delivery. Reach out via our contact page or WhatsApp and we will arrange a pickup.
How do I care for my bag?
Wipe with a soft dry cloth, store in the provided dust bag away from sunlight, and condition the leather every few months. Detailed care instructions ship with every order.
Can I track my order?
Absolutely. Once dispatched, you will receive a tracking number by email and SMS so you can follow your bag to your doorstep.
Do you ship internationally?
We currently deliver within Pakistan only. International shipping is coming soon — join the newsletter to be first to know.